The Diagnosis as “Soft” Technology: a Proposal to Assess the Viability of Knowledge Management in Hotel Tourism Organizations

Abstract

A  mid-twentieth  century,  the  global  economic  environment  has  changed  the  ways  of  seeing  organizations;  the tangible  elements  of  the  industrial  era  left  behind  as  sources  of  value  creation  for  business.  There  are  new  guidelines  for corporate governance; forming new type organizations where resources can create and increase the value of companies are being  intangible  precisely  today.  Of  particular  importance  in  this  context  acquires  knowledge  and  management,  hence  the efforts made by the organizations implementing knowledge management as a new approach, however, many projects fail for not having previously studied the existing objective and subjective conditions, which They can be viable or hinder the shares comprising a project like this. Hence the importance that the diagnosis in this attempt, the power to answer questions like What do I need? What I tell? How I can give solution? Accordingly, the article proposes a methodology to assess the viability of knowledge management in hotel tourism entities within the group considering technology or tool "soft" that can have both researchers and consultants who want to collaborate with companies in that endeavor.