2023. Impact of digital marketing on customer service in commercial microenterprises in Guayaquil and La Libertad . TECHNO REVIEW. International Technology, Science and Society Review /Revista Internacional De Tecnología, Ciencia Y Sociedad. 15, 1 (Sep. 2023), 203–212. DOI:https://doi.org/10.37467/revtechno.v15.5101.